spi9 Terms & Conditions

1. Acceptance of Terms

These Terms & Conditions govern your use of the spi9 platform, including all games, bonuses, payment features, and customer support channels. They form a legally binding agreement between you and spi9.

Continuing to use the platform after any update to these terms means you accept the new version. We recommend checking this page periodically. If you have questions, reach our 24/7 Live Chat team before proceeding.

2. Eligibility

You may only open an account if all of the following apply to you:

• You are at least 18 years old.
• You are registering for personal use, not on behalf of another person.
• Online gambling is not prohibited under the laws that apply to you in your location.
• You are not a former account holder whose account was closed for breaching these terms.

spi9 reserves the right to request age and identity verification at any time. Accounts that cannot be verified may be suspended until documents are provided.

3. Account Rules

One account per person

Each player may hold only one account. Duplicate accounts will be closed, and any pending balances may be forfeited. If you think a duplicate was created by error, contact Live Chat immediately.

Accurate information

You must provide your real name, date of birth, and a valid mobile number at registration. Providing false details is a breach of these terms and may result in permanent account closure.

Account currency

spi9 operates in Bangladeshi Taka (৳). All balances, bonuses, and transaction limits are shown in BDT.

4. Deposits & Withdrawals

The following key figures apply to all accounts. These match the current platform settings and may be updated with notice.

Withdrawals are processed only to a payment method registered in your name. Third-party withdrawals are not allowed. First-time withdrawals require KYC verification; see Section 7 for details.

Bank Transfer withdrawals may take longer than the typical 42-minute figure depending on your bank's processing schedule.

5. Bonus Policy

All promotions offered by spi9 are subject to the following standard conditions unless a specific promotion page states otherwise.

Wagering explained

If you receive a ৳1,000 bonus, you must wager ৳9,000 (9×) before that bonus converts to withdrawable cash. Bets placed on certain games may contribute less than 100% toward the wagering total; check the active promotion page for the contribution rate by game type.

Bonus abuse

spi9 monitors accounts for patterns that indicate bonus abuse, including low-risk hedging strategies designed solely to clear wagering requirements without genuine play risk. Accounts found to be doing this may have bonus balances voided.

6. Game Rules

Each game on spi9 is supplied by a licensed third-party provider — including JILI, JDB, Playtech, KA Gaming, and Ezugi. The rules of each game are set by the provider and displayed within the game interface. spi9 does not alter RTP settings or game outcomes.

In the event of a game malfunction or disconnection during a live round, the round may be voided and stakes returned. This decision rests with the provider's system logs, which are treated as the authoritative record.

7. KYC & Verification

Know Your Customer (KYC) verification is required before your first withdrawal. You will need to submit one of the following documents:

• National ID Card (NID)
• Passport
• Driving Licence

Documents are reviewed within 6 hours of submission. If a document is unclear or expired, our team will contact you via Live Chat to request a replacement. Withdrawals remain on hold until verification is complete.

8. Account Security

You are responsible for keeping your login credentials private. spi9 staff will never ask for your password. If you suspect your account has been accessed by someone else, change your password immediately and report it through Live Chat.

Any activity carried out from your account before you notify us of unauthorised access remains your responsibility. We strongly recommend enabling any two-factor authentication option available on your account settings page.

9. Prohibited Behaviour

The following actions will result in account suspension or permanent closure, and may lead to forfeiture of balances:

• Opening more than one account.
• Using bots, scripts, or automated tools to place bets.
• Colluding with other players in live dealer games.
• Attempting to exploit software errors or display glitches for financial gain.
• Using payment methods that do not belong to you.
• Providing false identity or age information.

10. Platform Liability

spi9 provides the platform on an "as available" basis. We do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where possible.

spi9 is not liable for losses that result from internet connection failures on your end, delays caused by payment processors, or events outside our reasonable control. Our liability is limited to the account balance held at the time of any verified technical error.

11. Responsible Gaming

spi9 is committed to supporting players who want to manage their gambling activity. Tools available to you include deposit limits, session time reminders, and self-exclusion. Access these through your account settings or request them via 24/7 Live Chat.

If gambling is affecting your finances, relationships, or mental health, please use our self-exclusion option or visit the Responsible Gaming page for further guidance. Players under 18 are strictly not permitted to register or play.

12. Updates to This Document

spi9 may revise these Terms & Conditions at any time. When material changes are made, we will post a notice on the homepage and update the "Last updated" date at the top of this page. Continued use of the platform after the effective date of any change constitutes acceptance of the revised terms.

If you disagree with an update, you may close your account by contacting 24/7 Live Chat. Any outstanding withdrawable balance will be processed in line with the withdrawal rules above.