Responsible Gaming at spi9

Our Commitment to Safe Play

spi9 treats responsible gaming as a core part of how we operate, not an afterthought. We believe that every player deserves clear information, working tools, and direct support — without having to dig through menus to find them.

Gambling carries real financial risk. The games on spi9 — slots, fishing games, live casino — are designed for entertainment. They are not a way to earn income, solve debt, or recover money already lost. If gambling stops feeling like fun, that is the right moment to step back and use the tools described on this page.

Age Restriction Policy

You must be 18 years or older to register and play on spi9. This applies to all Bangladesh players regardless of the game type. We enforce this during registration and again at the KYC verification stage, which requires a government-issued ID such as a National ID Card (NID), passport, or driving licence.

Any account found to belong to a person under 18 will be closed immediately. Any winnings from that account will be voided and are not payable. This is non-negotiable.

Signs of Problem Gambling

Problem gambling does not always look like it does in films. It often develops slowly. The list below covers common warning signs that spi9 encourages every player to review honestly, not just occasionally but regularly.

• Spending more money than you planned, or more than you can afford to lose
• Chasing losses — depositing again to try to win back what you lost
• Gambling to relieve stress, boredom, or difficult emotions
• Hiding gambling activity from family members or partners
• Skipping meals, work, or social events to keep playing
• Feeling anxious or irritable when you are not gambling
• Borrowing money specifically to fund gambling sessions
• Continuing to play even after deciding to stop

If two or more of these apply to you, please use the tools below or speak directly to our support team. There is no penalty for reaching out early.

Account Limit Tools

spi9 provides several account-level tools that any player can activate at any time through Live Chat. Limits take effect immediately on deposit limits and within 24 hours on other settings. Reductions take effect immediately; increases require a 7-day cooling-off period before they come into force.

All limit requests made through Live Chat are logged with a timestamp. You will receive a confirmation message in the chat window once the limit is active. Keep that confirmation for your records.

How to Self-Exclude

Self-exclusion is the strongest tool spi9 offers. When active, it blocks you from logging in, depositing, and playing for the duration you choose. Any pending bonuses are cancelled and cannot be reinstated.

1. 1

   Open Live Chat

   Start a conversation with the spi9 support team. Live Chat is available around the clock — 24 hours a day, 7 days a week.

2. 2

   Request Self-Exclusion

   Tell the agent you want to self-exclude. Specify your preferred duration: 6 months, 1 year, or permanent. No reason is required.

3. 3

   Verify Your Identity

   The agent will confirm your account using basic verification. This step prevents accidental exclusions triggered by someone else.

4. 4

   Exclusion Activated

   Your account is closed within minutes. Any remaining balance is withdrawable after a standard identity check. Marketing messages from spi9 will also stop.

Third-Party Support Resources

spi9 is a gaming platform, not a counselling service. If you or someone you know needs professional help with gambling-related issues, the organisations below offer confidential support.

Gamblers Anonymous operates a global network and offers online meetings accessible from Bangladesh. Their programme is free and peer-led.

GamCare provides confidential advice, information, and support for anyone affected by problem gambling. Their resources are available in multiple languages and accessible online.

BeGambleAware offers self-assessment tools, a national helpline, and a directory of treatment providers. Their website includes practical guides for family members affected by a loved one's gambling.

Protecting Minors

In Bangladesh, shared smartphones and family devices are common. If your phone or tablet is used by children or teenagers in your household, take these practical steps to prevent accidental or intentional access to spi9.

• Use a unique, strong password for your spi9 account and do not save it in your browser on shared devices.
• Enable your device's screen lock with a PIN or biometric that minors do not know.
• Log out of the spi9 App completely after each session, not just close it.
• Use Android's Digital Wellbeing or any parental control app to block access to gambling-related apps and websites for other device users.
• If a minor has accessed your account, contact Live Chat immediately. The account will be reviewed and any transactions by minors will be reversed.

Reach Our Responsible Gaming Team

Every spi9 support agent is trained to handle responsible gaming requests. You do not need to reach a specialist department — any agent can apply limits, process cooling-off periods, and begin the self-exclusion process.

Channel: 24/7 Live Chat (available inside the spi9 app and on the website)
Response time: Agents typically respond within 2 minutes during daytime hours in Bangladesh Standard Time (UTC+6).
Language: Support is available in English.

Questions About Responsible Gaming